Customer Testimonials
Erin was a great sales associate and was very knowledgeable about the car she was showing us. David helped us get to our number and the purchase was very easy. I would recommend the dealership and its associates.
Awesome eager to sell and striving salesperson Octavia pushed hard to make my needs met.
Helpful friendly service , eager to please salesperson, and really help to meet my needs as an customer.
Octavia was wonderful to work with. I appreciate her being straight forward. It was very nice to have them waiting for me with a bow on my car. The dealership was very clean and updated. The other people there were kind and very respectful.
Excellent Service with Service Advisor Christopher Willia who was both knowledgeable and very helpful. He handled my complaint about costs with a smile. He helped the tech when my car needed extra work and extra time. The video of the work was well done and good info for a little old lady. Thanks!
This is my first Mazda and so far having lots of fun. Thank you Kenra
Everybody that I worked with was very helpful and made the buying process quick and easy for me.
Great, quick and friendly customer service! They helped me get exactly what I wanted even with bad credit. I’m so satisfied with my purchase and my first car buying experience! Kenra is AMAZING- 10000/10! Definitely recommending her to everyone shopping for a new car!
During my search for a dependable vehicle for my daughter, I visited a number of dealerships within the Vancouver and Portland metro area, but it wasn’t until I visited Gladstone Mazda that I felt comfortable purchasing a vehicle. The sales team was professional and courteous and I will recommend them to anyone that is in the market for a new or used vehicle.
Octavia was transparent and knowledgeable for my (mostly) online purchase. I would recommend this dealership to anyone looking to buy a Mazda. Margaret was also great closing the deal!
The sales team of Erin and Kenra worked together to get the exact car that I was looking for. I feel like they treated me fairly in regards to the price of the new car and my trade in value. I am very pleased with my new Mazda and happy that I went to Mazda of Gladstone. This is the second new Mazda that I've purchased from them. They aren't the closest Mazda dealer to me but it was worth the drive.
Best experience Bob was great, he was knowledgeable, friendly and a joy to work with !
This is my second purchase from Mazda Gladstone and once again I had an amazing experience! I worked with two sales people, Bob and Jeff. Both were excellent! Margo is who I signed my paperwork with and she was amazing as well! I would recommend working with all 3 of these people in the future!
Great experience! Sydney was knowledgeable and friendly. She showed me all of the different options that I was interested in and had us test driving promptly! She did a great job explaining all of the benefits to the different cars and their trim packages. We ultimately landed on the CX 9 rather than the CX 5 because she thought I might benefit from the third row seating! Once we test drove the signature I was sold. Great job! Great experience!
They have great customer service. My service was done quickly and they kept me informed of what they were doing. The texts and video of the work are great.
Jonathan is dynamite and has an team of associates. My car was serviced in a timely fashion. The service team greeted me joyfully and got to work on my car right away. I love Mazda of Gladstone!
The deal won’t very quickly and no pressure and the salesperson was great and took time to review cars features. Cheers!
Always exceptional customer service! Quick turn around for repair. Appointments are easy to get. I drive all the way down from Vancouver, Washington to service my car at this dealership.
Not a bad experience at all. They got my vehicle in on time, did a thorough inspection, conducted the service, and got me on my way. I decided to wait in the waiting area which was comfortable and offered amenities.
Alan was awesome! He was able to get me in fast as my spare key fob had been stolen and needed to be replaced ASAP.
Great job to Clark, Matt, the lot guy and the finance lady for working 1.5 hrs passed your shift to help me get into my 2018 CX5! It was on 10/12/22. I absolutely love it! You were all so nice and very helpful to answer all of my questions. I also want to thank Jeff for sending me some pics and answering multiple questions as well. I can't forget to mention the title clerk, Melody for being so nice and helpful regarding the paperwork and to get my trade in, Kia paid off, on 10/20/22, the day the first payment was due on ...
Friendly and helpful, all of my questions were answered and I was shown the car that best fit my needs. When I thought there was an issue the day after the sale, everyone from the manager to the detailer stepped in to immediately and politely resolve the problem. Very happy.
Service work done on time at a competitive rate equals good value. Will return for future service needs.
My experience provided informative, and courteous service. I was on a timeline and all service was completed within my window of time.
Very thorough, friendly and helpful. Listened to our needs and worked to meet our needs.
The whole team, from start to finish helped me find the car I wanted without the “traditional” car buying experience. Sydney was incredible and you could tell that she wasn’t trying to force me to buy anything — and genuinely cared about my wants and must-haves on a vehicle. Super down to earth and dog friendly! Can’t recommend enough.
I needed to lease a vehicle for my college-aged son and Clark facilitated the transaction smoothly and transparently. First time leasing a vehicle, I felt my questions were answered honestly. After purchasing 5 cars in my lifetime though, I still don't understand why it takes 3 hours to get the deal finalized - no matter what dealer/financing option. Dealers need to look at the Tesla model of sales....
Wow Outstanding total customer satisfaction is first with this organization. Can't wait until my next trip Thank you!
They have been great to work with. Purchase and service both have gone smoothly and we’ve been happy
Went above and beyond to secure the car I wanted. Professional and friendly. An Excellent team of people. I apologize, I can't remember the name of the young woman that stepped in and helped when Bob had to go home. She was wonderful to work with.
Go see Bob!!!! We had the best experience at Mazda of Gladstone. Bob was incredibly helpful and informative. He walked us through our options and made the entire process fun and seamless. He also had us laughing the entire time with his delightful wit. The other members on the team all seemed very pleasant as well. Going forward I will always be a loyal customer to MOG because I trust that I’m in good hands!!
Both sales people were very helpful and made the buying experience much nicer and more efficient then usual. Loved the home delivery service and the explanation and set up of all programs in the vehicle
Was a nice laid back, yet professional vibe at the dealership and felt very taken care of.
Great customer service. Staff on time , courteous, and knowledgable.Vehicle done on time and notified when complete .
We purchased a used car from Mazda of Gladstone earlier this week. As most people will say, buying a car is not the most fun one can have. However, Clark made the experience painless. He even drove the car to our home so my wife would not have to drive my car or the Fusion we purchased through rush hour traffic.
Great customer service went above and beyond to get the dream car that I have wanted
It is easy to schedule an appointment. They have lots of places to sit and relax while I wait. Always prepared for my visit with paperwork at ready. Give a heads up if there is anything out of the normal that needs doing.
Wonderful service. Kenra was especially helpful in answering my questions and made the online process super simple. She was very helpful when I arrived to pick up my new vehicle as well.
While it started out with some confusion, Collin came through and we love the CX30. Once we all got on the same page, things went well. Thank you, Collin
The downside: I confirmed two things before driving from Salem for my last service appointment: appointment time, and, no charge for the work, as confirmed with the Service Manager. The Service Manager checked me in once there, but could not find record of the appointment and did not recall our conversation a few days earlier related to no charge. The upside: the work done was excellent and despite the mix up, they took care of me.
Easy to work with. The entire process was taken care of virtually and over the phone.
Wonderful service and care from a great ‘crew’ who already make me feel welcome and valued! Special kudos to Chris Smith and that dude behind the counter on the sales floor (grand podium) who has some clout!
Clark was a great salesperson to work with on our new CX50 purchase. He was very knowledgable, friendly, helped connect our myMazda apps to the car and made sure we were taken care of from the start until we drove off the lot. He took great care of us and would highly recommend anyone looking for a new or used car to see Clark Salvey!
Very prompt, knowledgeable service. Appreciated how my questions were answered. Particularly working with the new video tech, accommodated a couple of bugs in the tech and got things fixed.
Clark did an excellent job for us! We were on tight time schedule and he had everything ready to go.
Clark was a great salesperson to work with on our new CX50 purchase. He was very knowledgable, friendly, helped connect our myMazda apps to the car and made sure we were taken care of from the start until we drove off the lot. He took great care of us and would highly recommend anyone looking for a new or used car to see Clark Salvey!
Collin is a very good salesperson, very kind and he spend his time to talk with us. I have a good experience with him. Thank you for helping everything 🙂
I was happy with my experience at this dealership and with the salespeople I worked with.
Our family enjoyed the flexibility that was offered to us to meet our schedule. We have leased previously from another dealer but found the Gladstone location was far more hospitable.
Have been coming here for several years nothing but good to say always professional and helpful!
David in the service department was very helpful, efficient, & kind. He took very good care of me.
After dealing with another dealership service center. Gladstone Mazda was a breath of fresh air. Jolynne was really nice to work with.
I really enjoyed the exuberance that Chynna presented during our interactions together. She is the one that sold me on Mazda of Gladstone in making my purchase of a new car an easy experience.
Great Customer Service! Erin was the best sales person with no pressure, tons of information and as many test drives as I needed. Thanks for making my stressful situation so much better! Highly recommend!
Very good experience. I have bough from this dealership twice now and will likely buy from them again
Very prompt and direct service. We agreed quickly on a price and the transaction was super easy.
Seriously nice employees and little pressure to buy. Good communication. Nice cars and low key showroom
They're kind, caring, generous, explainable and have all the knowledge to provide to the consumer.
This dealership was straight forward and transparent with the expected inbound date for the our 2022 Mazda 3 Carbon.
Great experience. Octavia went above and beyond helping me with my lease. Everyone at the dealership was kind and courteous.
Ty S was excellent! Best car purchase experience ever, and we love our CX-5!
Great service. My service representative got me in and out quickly. Service department is always courteous when I need servicing of my Mazda.
Octavia was super helpful and was able to sell me the perfect car. I’m really happy with my purchase and she went above and beyond to help me. I highly recommend this dealership.
It was spacious and super clean! Everyone is as super sweet and nice, also welcoming!
Erin and Tyne were so helpful and personable from my first contact and all throughout the transaction. It was a great experience, and I would highly recommend Gladstone Mazda to anyone.
Everyone was very kind and helpful. I really appreciated the fact that they had a Spanish speaking interpreter.
Ty was wonderful! Very helpful explaining how everything works, and doing his best to get us in and out
Erin's pleasant personality and knowledge of the Mazda line-up made my car buying experience quite smooth and stress-free.
Bought my Mazda 5 from Lidiya. She is amiable and makes the buying experience more pleasurable.
Greta experience with Kathleen Young. She went above and beyond to make sure I was happy with my new car purchase.
Erin was very good in her presentation of the CX-5 and in her tutoring of the many features. Now if I can just remember everything
Kendra and the other staff we worked with are awesome. Car buying was a Great experience! Kendra’s knowledge of the cars and helpful tips made our decision easy!
I brought in my 2020 Mazda CX-5 for its 20,000 check-up. There was a misunderstanding on the appointment date but they were able to accommodate me and my service was done in about 45 minutes. I really appreciate them being so flexible. I have always been extremely satisfied with the service I have received and this was no exception. Five stars all the way- thanks.
I was able to get in and get my cross bars installed within an hour of showing up without an appointment which was awesome because I live 35 minutes away. Thank you for getting me in without an appointment.
Octavia was wonderful to work with. Started while we lived in Chicago. She helped with trim choices and what was available in inventory. Was open about pricing where other dealers seemed unable or unwilling to give a price. We would buy from her again.
This was my first car buying experience I actually enjoyed! Ty was great to work with! He made sure to get me in the car I wanted. The communication with their whole team made the whole process run smoothly.
Because I live seven hours away, I ordered my car over the phone with Kenra Shaw. She worked with me getting the best deal that I could for my new CX-5 Turbo. During these chip shortage-related times, there is no way to get a car below MSRP. I ended up paying their $895 dealer fee, as opposed to $3000 at my local Mazda dealer. Kenra discounted some of the add-ons to help offset. The main reason why I would recommend Kenra and Mazda of Gladstone is that they were transparent during the entire transaction, including sending me a copy of the dealer'...
This is the fourth time we have come to Mazda of Gladstone--Specifically for Erin. We have moved out of the area, and worked remotely from Idaho, and Erin did a terrific job with communication, remotely working with us to upgrade to the car of my dreams. We had discussion with local Mazda dealers in Idaho and felt they were unable to meet our needs and ensure we got exactly what we were looking for. Erin found the car being shipped, was able to identify where the car was at every step, and kept in good communication with us so we ...
Had a great experience at Mazda of Gladstone today thanks to Ty! He went above and beyond to make sure we got every feature we were hoping for. He was also super friendly and able to answer all of our questions. The buying process was seamless thanks to him. Make sure you ask for Ty the next time you want to get a Mazda!
Bob was calm and friendly. He listened to me and what was important to me and worked hard to get be a great deal. I appreciate all of his help!
Lidiya was very helpful and friendly while purchasing my car. She knew the answers to my questions and made the 6 hour process as enjoyable as possible.
All the service department people are very friendly and accommodating. David was very clear with his explanation of the problem and the solution. I'm glad I'm a Gladstone customer.
All the people who had helped me was very nice and understanding of the needs I wanted. Even though the company was learning a new system they still made me feel like I was the first priority.
We had a great experience at Mazda of Gladstone. Chynna pointed us straight to the car with the features we were looking for. She was able to answer all of our questions and help us to make the deal work. We appreciated the Mazda of Gladstone team for helping us to get the payments we were comfortable with and making the deal work. They were very helpful and had a lot of great inventory on site!
It certainly helped that we were NOT faced with the decision of having to PAY a MARKET UPCHARGE of $5000-$8000 like the other dealers were trying to suggest was required in today's new car marketplace... That said, Ty was attentive and helpful without crossing over into overt salesmanship and funny too. We are super happy with our new CX-5 and would recommend both Ty and MAZDA of G-Stone if you are looking for your next new car - that is unless you prefer to OVERPAY just to keep up with the trends 😉
Mazda of Gladstone was a great experience. I wasn’t pressured and Tyne was Very knowledgeable about the car I was interested in and ended up getting🥰
Went to purchase my first new car. Everyone from my salesperson Erin, Daniel, and finance Jeff were amazing and made the experience a whole lot better!
Clark was great! He was low pressure, friendly, and knowledgable. He even followed me to Beaverton so I could drop off my other car for my daughter. Daniel, the sales manager, was able to get me into the car I wanted when I didn't think it was possible. It is probably the best car buying experience I've had.
They definitely took care of me and my needs in regards to keeping my monthly payments low. My sales gal was the one whom picked out the car and was spit on what I wanted.
Erin was great! Very calm and collected and I didn't feel pressured at all. She was also very knowledgable and answered all of our questions.
Kendra was extremely professional ,very informative ,with no question unanswered Would buy from her again. Phyllis
We took our 22 year old daughter to Mazda so she could buy and finance her first new car. Kathleen made this a very easy and smooth transaction. We called Mazda prior to going in and spoke with Kathleen. When we arrived she had the two cars our daughter was looking at ready for a test drive. We couldn't have been happier working with Kathleen.
Clark Salvey is amazing! From the first phone call to the moment I walked in the door I was provided with the utmost friendly customer service. He was fun, funny, easy going, not pushy at all, and pleasant to work with. It truly was an awesome experience. This was my 2nd brand new Mazda from this dealership 7 years later and it is again top notch! I'm very happy and I love my new Mazda CX-5! Clark was honest, helpful, and seemed genuinely interested in helping me get in the car I wanted. I hope Clark is treated well for ...
Chynna was great to work with. Very knowledgeable and fun! If you're in need of a new car I would highly recommend her. Thank You Chynna!!
Ty helped me out from start to finish for a CX-5 Turbo. Walked me through the car and it's features, kept me up to date on it's arrival at the port, and personally picked me up and took me to the dealership when the car arrived. Thanks Ty!
